Privacy and Security Policy

Introduction

Air New Zealand is committed to protecting the privacy of personal information you might provide via any Air New Zealand website. This policy explains how we manage personal information and the security precautions taken.

Collection of personal information

Air New Zealand collects information about online customers and other website users, including:

personal information provided voluntarily when completing a booking or other online transaction
website usage information through tracking individual website users' click behaviour
aggregated data, measuring traffic to the websites but not relating to you personally

If you choose not to provide personal information when requested, certain services may not be available to you online. Details including your name, address, email address, telephone number, credit card number and frequent flyer membership number may be required in order to process your flight bookings, email registrations or frequent flyer transactions online. Sometimes we may also request additional information. For example, we may ask if you require special assistance or have a special meal preference when travelling. If you do not provide us with this information then we may not be able to meet any such special needs or requests you may have.

Protection of personal information

When you book flights or access your Airpoints information, a secure server is used.
Air New Zealand uses industry standard data encryption for transmission of any personal information including credit card details you provide online. Known as SSL (Secure Sockets Layer) protocol, you can check this is active by looking for the padlock symbol on many browsers. SSL allows a secure connection between your web browser and our web server, using a private (or secret) key to encrypt the information.This encryption provides greater consumer protection than many forms of offline credit card payment.

Air New Zealand makes no warranty in respect of the effectiveness of encryption used and
Air New Zealand is not responsible for events arising from unauthorised access of the information you provide.

Use of information

Air New Zealand collects personal information for the following purposes:

to assist in providing the services you request, including flight bookings
to process any communications you request
internal research
to assist Customs and Immigration officials
to verify your identity and assist you if you forget your login or password details on any websites
any other use that you authorise

Disclosure of personal information

Air New Zealand will not sell, or allow third parties access to your information without your approval. However, from time to time Air New Zealand may disclose information collected to:

other airlines or travel-related businesses for the purpose of processing your travel arrangements, frequent flyer requests and itinerary requests
insurance providers, if insurance is requested by you
government agencies and departments for the purpose of meeting their requirements
communications agencies used to fulfil your communication requests
trusted business partners, provided Air New Zealand has your prior authorisation, to help us process the information for specific projects

Otherwise, your information will not be passed on to any other third party unless it is authorised or required by law. Disclosures may include the transfer of your personal information between countries.

Access to and correction of information

You may request access to and correction of your information, or request Air New Zealand access and correct your information, at any time. If you have registered as a user on an
Air New Zealand website, you may access and update your information by logging in with your username and password. You may also unsubscribe from Air New Zealand's email communications at any time by clicking on the "Unsubscribe" link in every Air New Zealand special offer email you receive. If at any time you are unsure of how to access or correct your information, please contact us.

A cookie is a small text file which Air New Zealand may put on your computer's hard disk in order to recognise your computer at a later time. A cookie cannot read your hard drive or perform any commands on your computer and does not contain your name, address, telephone number, or email address. You may configure your web browser to not accept cookies, however you may experience a loss of functionality as a result.

Air New Zealand may use the information collected by cookies to:

track website usage patterns
display content more relevant to you, based on information we collect when you visit our websites
enable you to use certain services on our websites
assess effectiveness of online advertising campaigns

Material changes

When Air New Zealand materially modifies this Privacy and Security Policy, a notice will be placed on Air New Zealand's home page. We also recommend you routinely review this Privacy and Security Policy to understand how we manage the personal information that you provide.

Contact details

If you have any questions about the privacy and security of your personal information, please contact us.

This policy was last updated 17 December 2004.