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Air New Zealand.

Contact Details

Our 0800 737 737 number has 2 options available:
  • Press option 1 for pet transportation within New Zealand
  • Press option 2 for our National Cargo Administration Office


Operational Hours are:

Pet Transportation Option 1
09:00 - 4:30pm Monday - Friday

National Cargo Administration Office Option 2
08:00 - 4:30pm Monday - Friday

NB: If you reach our offices outside of our operational hours, please present your freight to the National counter at your local airport.


Regional Airport Contact Details

Click on the PDF below to download a list of all airport contacts.

Regional Airport Contact Details Regional Contact Details File Size: 0.02MB
File Type: PDF
Air New Zealand documents are in Adobe PDF format and may require Adobe Reader to view. To install Adobe Reader, simply click on the icon to the left.

Consignment Report - for Industry use only

Download a copy of the incident form.



Air New Zealand National Cargo.